Dwayne Sherland Home Page

James Dwayne Sherland IT Manager

JAMES DWAYNE SHERLAND

1482 Ashlyn Court · Austell, Georgia 30168 · 770-739-1332 · dwayne@surelan.com

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IT Manager - Hardware & Infrastructure

EXECUTIVE SUMMARY

Seasoned international IT management professional with over 19 years track record in progressively challenging successes in technology management, development, integration and consulting. Proven achievement and resourcefulness in a wide variety of challenges. Highlights of Professional Experience include success in the following areas:

International Experience	Customer Focus	Service Delivery	Staff Development
Project Management	Team Leadership	Problem Solving	Systems Integration

EDUCATION

MBA Business Administration - Keller Graduate School

MA Human Resources - Hawaii Pacific University

B.S. Vocational Education Studies - Southern Illinois University, Carbondale IL - 1992

A.A. Computer Science - University of the State of New York, Albany NY - 1989

PROFESSIONAL EXPERIENCE

Sure LAN, Atlanta, Georgia 01/02 -Present

President - Self Owned IT Business

Design and implement customer business web sites with various (B2B, e-commerce, operational and marketing) perspectives. Also develop internal corporate sites for employee and customer tools.

Define operational requirements to implement computer systems for business offices.

Relocate IT hardware/software systems with technical operational changes

Consult on IT design plan and budget for wireless campus projects.

Engineered Help Desk system and back up strategy integrated into operations.

Societe Internacionale Telecomunicate Aeronautic, Atlanta, Georgia 1999-2002

Service Account Manager, Senior Technical Consultant, & Business Solution Architect

Developed regional sales team web site and coordinated integration with global site.

Directed a 10 member team in developing Network, PC & thin client products.

Coordinated product integration training between pre-sales and manufacturing teams.

Managed multi-million dollar global maintenance contract increasing customer satisfaction.

Produced migration packages, TCO strategies, LOI’s and RFP’s.

EQUANT, Honolulu, Hawaii 1997-1998

Project Manager United Airlines

Directed LAN/WAN installation on time & on budget at Honolulu International Airport.

Saved over $100K on personnel budget by training non-skilled employees on site.

Wrote technical documents to cover LAN specifications saving over $5,000.

Increased profitability and training delivery time by doubling as technical consultant.

Pacific Rim Networking, Honolulu, Hawaii 1996-1997

President - Self Owned IT Business

Developed and implemented MIDPACDiscount.com site for real time stock trades.

Designed one of first Hawaiian real time trading platforms & secured remote systems.

Upgraded operational computer suites with no down time for traders.

United States Navy, Pearl Harbor Hawaii 1990-1996

LAN/WAN Manager

Migrated over 3000 main frame terminal work stations & classified LAN/WAN systems.

Coordinated staff members & conducted multiple installation projects in the Pacific rim.

Directed & migrated 250 frame terminals to PC in less than 8 hours with minimal outage.

Sustained all operational and maintenance testing and repair during all campaigns.