JAMES DWAYNE SHERLAND

Objective

Leverage IS experience toward developing excellence in the IS security sector. I am seeking increasing responsibility within an IS infrastructure that will bring opportunity to mature in the IS security arena.

Professional Summary

IS Manager with over 20 years of experience including the areas of  IS Security, LAN / WAN Implementation,  Maintenance and Support,  Help Desk Management, Internet Technology, Training and Development, and Solution Design. Extensive granular roles and broader management position has uniquely prepared me for the IS security field.

Selected Accomplishments

IS Security

• Create Certification and Accreditation documentation with adherence to OMB, HHS, NIST, FIPS, CDC, and OCISO guidance for 200 plus systems for the Coordinating Center for Infectious Diseases.
• Calculate Risk Assessment level from 12 different threat vectors specific to the system. Other parameters such as system environment, development criteria, technology involved, version and patch levels, all play a part in what risk is assigned.
• Liaison between OCISO and CCID security team managers and leadership to coordinate security policies, goals and methods between organizations.
• Critique security controls, policy and procedures to evaluate the accuracy and applicability with individual, as well as campus wide system security implementation plans.
• Perform System Security Assessment, Risk Analysis, & Remediation Solutions for Information Technology in the CDC environment as needed; reports, recommends and verifies remediation programs as required.
• Understand, identify, translate and interpret OMB/HHS/NIST/OCISO security requirements to recognize implementation and deployment effectiveness to defend against security vulnerabilities and attacks.

LAN / WAN Implementation and Support

• Configured and upgraded all computer equipment from desktop to back-end servers for 11 international locations.
• Managed the implementation of a LAN/WAN infrastructure using Frame Relay, FDDI, Fiber Optic and Cisco equipment integrating legacy IBM main frame data base systems and proprietary software.
• Upgraded from main frame terminals to PC work stations with TCP/IP over frame relay, Integrated NT servers, software applications, and management stations over the wide area network.
• Implemented a VPN solution via the Internet to enable a secure connection between a remote location and corporate headquarters.
• Involved in day-to-day operation of Novell (4.X) network in addition to migration to an all IP network from a Novell 3.x IPX protocol.

Help Desk Management

• Managed service calls for 2 concurrent network infrastructures including unclassified and secret security levels. Managed technical support for 8 Pacific Rim locations with similar infrastructures.
• Directed 10 subordinates for maintaining 250 plus secret and unclassified (Novell 4.0, Microsoft Windows 3.11/95/98/NT) workstations operating USN proprietary Satellite imagery and weather data.
• Designed, implemented and administered 3 tier help desk, reporting system including operational fax service request system, on call, emergency, data back up, contingency, restore procedures and asset tracking methodologies. (450 plus users).
• Managed 2 separate Northwest Airlines global help desk reporting systems for resource allocation and priority tracking components. The contract included 33 countries primarily in Asia.

Internet Technology

• Developed and implemented Mid-Pacific Discount Broker (MIDPACDiscount.com) site for real time stock trades and account access for traders throughout the Pacific rim.

·Developed regional pre-sales team web site and coordinated integration with global site. Knowledge management data base resulted in improved reporting and team communication.

·Design, create and publish numerous customer web presence. Examples can be provided upon request.

·Designed and implemented secure remote access connectivity with in house accounting system.

Training and Development

• Coordinated product integration training between pre-sales and manufacturing teams. Designed and produced all training materials and presented all classes in the program.
• Scheduled and taught all users and technical classes for United Airlines projects in Frankfurt Germany, Lima, Peru, Caracas Venezuela, Guatemala, Guatemala, Santiago, Chile, and Mexico City, Mexico.
• Wrote operators training manual, scheduled and delivered United Airlines project training program for London, England, and Paris, France.
• Developed technology operation, preventive and repair maintenance training programs for the Naval Pacific Meteorology and Oceanography Center (NAVPACMETOCCEN).
• Established departmental training program, including record keeping, scheduling and accreditation for the Data Systems department. Scheduled and delivered weekly training.

Solution Design

• Directed 10 member team in developing network, PC and thin client product offering for airline industry called Airline in a Boxä.  Resulting business plan and product development spanned internal business structures, company wide.
• Interviewed Airline Managers for due diligence survey in a 20 plus million dollar out source project in El Salvador, El Salvador. Designed implementation plan and process integration schedule for program delivery.
• Designed multi-million dollar migration package for Northwest Airlines 33 country maintenance contract to upgrade existing terminal equipment to PC open protocol network infrastructure.
• Designed and delivered remote management and login system for off site stock trading. System was used for trade show demonstrations.
• Design and implement numerous LAN/WAN hardware and software solutions for Atlanta area businesses. VPN for Pediatric office, LAN and remote file access for Orthopedic office, and other LAN/WAN’s.